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Shipping & Returns

Should you wish to cancel an order, in most cases you have the legal right to do this within 7 working days of receiving the order. However, this does not apply to certain products such as audio/video recordings or computer software which has been unsealed and all personalized items and perishable goods.
 We would consider that reasonable care has not been taken of the goods, for instance, if you have used them to an extent beyond what would be reasonable if examining them in a shop before purchase.
If you cancel an order we will require that you return the goods to us in good time, with the original packaging and at your own expense to the address below. If your require assistance in returning a large item such as a treadmill or table tennis table etc. we can offer a collection service.
We want to make sure that we rectify this as soon as possible and ensure that we get the goods you ordered to you. In this event, please contact Customer Services, where one of our advisers will be happy to assist you. They will email/send you a free returns label, which means you will be able to send the parcel back to us without incurring any postage costs. Please note it is our policy not to reimburse any postage costs as we provide this free service, and will always instruct our customers to use it. Customers must always send back their order with an accompanying returns form - this will ensure we can process your return quickly.
We would consider that reasonable care has not been taken of the goods, for instance, if you have used them to an extent beyond what would be reasonable if examining them in a shop before purchase.The goods must be returned to us within 21 days, in the original packaging and labels attached and at your own expense to the address below.